Knowledge Base

Support Resources

We maintain a vast knowledge base with articles, guides, how-tos, instructions, and answers to most of the frequently asked questions. If you have an issue, the odds are that the solution is here.

Getting Started

How to place an order
How to pay for my order
How to get my discount code/ promo codes
How to submit extra files for the writer
How to request a writer while placing an order
Payment isn’t going through
How to pay for my order in installments

Account Management

How to create an account
How to check the status of my order
How to view my past orders
How to change my account password
Forgot my account password
How to update my account details
How to close my account

Communication

Emails are going to the spam folder
How to whitelist an email address
How to communicate with the writer
How to follow up/ track the progress of my order
I can’t reach customer support by phone
I want to change my order details

Order Delivery

How to download my order
When will I get my order
How to extend the deadline for my order
Need my order to be delivered earlier

Order Problems

My order is running late
How to request a revision
I want to change my writer
How to cancel my order
How to get a refund

Other

How to check the price of my order
How to request a quote
How to leave a review
How to tip the writer
How to become a writer
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